Looking to order smaller quantities? Visit our webshop Ilovedahlia.com for smaller orders.

FAQ

Ordering

How can I place an order in the webshop?

You can easily place your order online through our webshop at any time. Simply log in, select your products, and complete your checkout.

Do I need an approved B2B account to order?

Yes, you’ll need a verified B2B account to access prices, stock and ordering. Once your account is approved, you can start ordering right away.

Can I see real-time stock availability before ordering?

Absolutely. Our webshop shows live stock numbers, so you always know exactly what is available.

Will I receive an order confirmation by email?

Yes, after placing your order you’ll automatically receive an order confirmation by email.

Payments

Which payment methods do you accept?

We offer several secure payment options, including Visa, Maestro, iDeal, Mastercard and PayPal.

Do I need to pay immediately when placing an order?

No, you also have the option to pay later, these options will be shown at checkout.

Will I receive an invoice for my order?

Yes, your invoice will be sent to you when your order is shipped.

Shipping and Delivery

To which countries do we deliver?

At this moment we ship to Belgium, Bulgaria, Cyprus, Denmark, Germany, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Austria, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Czech Republic, Sweden, Switserland. We only ship B2B orders to the countries listed below. This is due to the cost and processing time of the phytosanitary inspection required for shipments outside Europe. If your country is not listed, please contact us, we’ll gladly look into the possibilities.

How long does delivery take?

Delivery times can vary depending on your location and the products you’ve ordered. We’ll contact you personally with the expected delivery time for your order. Of course, we do our best to get your products to you as quickly as possible.

Returns

What should I do if something is wrong with my order?

Please let us know in writing within seven days of receiving your order. We’ll be happy to look into it together.

My bulbs or tubers arrived damaged, what should I do?

Please contact us right away with photos and details. We’ll help you find the best solution as quickly as possible.

Warranty

What is covered under your warranty?

Please read this document here to view our full Terms & Conditions.

Purchase conditions

Are all prices shown excluding VAT?

Yes, all prices in our webshop are listed in Euros and exclude VAT.

Which terms apply to my purchase?

All purchases are subject to our Terms & Conditions, which you can find here. 

Do you apply minimum order quantities?

Some products may have minimum order quantities. These are clearly displayed in the webshop.

Grow instructions

Where can I find all growing and forcing instructions for your bulbs and tubers?

You can find all available growing and forcing instructions on our dedicated instruction page. All guides are listed clearly so you can access the information you need quickly.

Do you offer crop-specific growing guides, such as for tulips, hyacinths, lilies, daffodils, dahlias

Yes, we provide detailed crop-specific guides for a wide range of varieties, including tulips, hyacinths, lilies, daffodils, dahlias and gladiolus.

Can I download the instructions in English as PDF files?

Yes, all instructions are available in English and can be downloaded as PDF files for easy access whenever you need them.